An email the moment an agent needs you

When an agent stops to ask you something, the question now lands in your inbox straight away. The email has the question and a link that opens the task with the answer box ready.

It's on for every account. You get one email per question, and if a few come in minutes apart they arrive together in one email. There are never more than 6 in an hour, so a busy agent can't bury your inbox.

To turn it off, use the link at the bottom of any of these emails, or go to Settings and open Notifications. Push alerts on your phone and ntfy are there too if you'd rather get it that way.